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Collections Supervisor


Morristown, NJ
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- Collections Supervisor - Morristown NJ 07960 Skip Navigation
Job Details
Collections Supervisor
Job ID 6811           
Morristown, NJ
Full-Time Regular
Bachelors Degree
Minimum 7 Years

About Covanta: Covanta is a world leader in providing sustainable waste and energy solutions. Annually, Covanta’s modern Energy-from-Waste facilities safely convert approximately 20 million tons of waste from municipalities and businesses into clean, renewable electricity to power one million homes and recycle approximately 500,000 tons of metal. Through a vast network of treatment and recycling facilities, Covanta also provides comprehensive industrial material management services to companies seeking solutions to some of today’s most complex environmental challenges. For more information, visit .

Information on our facilities is available at For career opportunities, visit . Covanta is an Equal Opportunity Employer.

The Covanta Collections Supervisor is responsible for overseeing timely cash collection activities from a portfolio of assigned customer accounts, monitoring Account Receivable balances by customer portfolio, communicating contractual specifications and commitments to customers, researching and resolving customer disputes, interfacing with internal Covanta departments, managing a team of collectors, and working with the Cash & Collections Manager to remediate high-risk customer accounts. The Collections Supervisor will report directly to the Cash & Collections Manager. 

  • Drive the collection and management of outstanding invoices from past due accounts
  • Initiate daily collections calls to delinquent customers
  • Send, monitor, and follow-up with dunning notices
  • Interact with internal company departments to reconcile and maintain account portfolios
  • Interpret the terms and conditions of customer contracts to ensure proper account management related to disputes and suspension of service
  • Provide quality customer service when addressing collection issues, client discrepancies and short payments
  • Proactively contact customers to ensure timely and accurate responses to resolve outstanding invoice issues, residual balances, maximizing recoveries and minimizing write-offs
  • Leverage available collection software tools to assist in executing collection strategies to achieve delinquency improvement that lower DSO
  • Develop and maintain business relationships with customers
  • Create payment plans for financially distressed customers that mitigate loss exposure
  • Prepare daily, weekly, and monthly status reports to management
  • Identify and coordinate new collections improvement opportunities to enhance existing capabilities
  • Monitor adherence to established internal controls
  • Provide daily management and leadership to the Collections Group, ensuring that staff is adhering to policy, process and procedures
  • Manage day to day operations of collections function, work with Management to set staff goals and objectives
  • Hold weekly meetings with collections specialists to review accomplishments, align objectives, and set iterative customer targets and goals
  • Develop, train, and mentor collection specialists
  • All other duties as assigned by management

  • BA in Accounting, Finance, Business, or related field highly preferred (or equivalent experience required)
  • 5+ years of high-volume collections experience
  • 2+ years in a managerial or supervisory capacity
  • 2+ years of customer service, customer operations, or equivalent work experience preferred
  • Experience with PeopleSoft ERP and Collections Workbench a plus

(Internal Code: *LI-COV)

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